At this point, your request will either be approved or rejected: This can take one (1) week to complete.ĥ. Carrier Partner reaches out to Losing Carrier. During this time, do not close your account with your carrier and keep your numbers active.Ĥ. Your request is then submitted to your soon-to-be former carrier as a port request. Again, depending on the type of number you are porting (for example, Toll Free or Landline ), the approval time may varyģ. Number is Submitted to Carrier Partner. If everything in Step 1 was done correctly, you can expect your Porting request to be approved in 24 hours.

Configure a Twilio Phone Number to Receive and Respond to MessagesĢ.

Configure a Twilio Phone Number to Receive and Respond to Voice Calls.

Please refer to the following documents for more information:

You can configure your numbers at any point of the porting process.įind the numbers in Port In Request or Active Numbers to configure your numbers. Read the most common reason for rejections to avoid them.īe sure to configure each phone number, particularly your voice URL, messaging URL, and/or SIP trunk, so that the phone numbers are ready in advance of the porting date.A scanned (or electronic) copy of the most recent phone bill, within the last 30 days, that includes the account, owner/authorized user name, and address information for all the numbers you’d like to port.Obtain a Customer Service Record (CSR).Note that the information on your LOA must match the authorized user name and service address provided by your current carrier.

A Letter of Authorization (LOA) signed by the authorized user and/or owner of the number(s).The authorized user or owner’s first and last name.You will need the following for a successful request: L og into your Twilio project and going to the Porting Request page.

To see a list of countries offered internationally, please check the link above.ġ. Please note, we do offer porting internationally, but we can't currently accept those via the Console. The process includes coordination between our upstream provider and your service provider to transfer the number to Twilio. Porting your US telephone number is a six step process that can take up to four (4) weeks depending on the type of number you are porting and the country the number is located in.

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